Resume Checker for Customer Service Representative
CSR resumes are scored on volume and satisfaction metrics. "Helped customers" loses to tickets resolved, CSAT, and first-contact-resolution numbers.
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Keywords ATS looks for in Customer Service Representative resumes
CRMZendeskticket resolutionCSATcall handlingde-escalationSLAtroubleshooting
Tip: include these where they're genuinely true for your experience — don't keyword-stuff.
Customer Service Representative–specific resume tips
- #1Lead with metrics: CSAT, first-contact resolution, tickets/day, average handle time.
- #2Name the CRM/helpdesk (Zendesk, Salesforce Service Cloud, Intercom).
- #3Show channel range (phone/chat/email) and any de-escalation or upsell wins.